1. About Us

NORMAN CLARK (GUNSMITHS) LIMITED

RFD (Warks 169)

4 Daventry Road

Dunchurch

Rugby

Warwickshire

CV22 6NS

VAT GB418581635

Registered in England 05409156

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will phone you to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will receive a phone call declining acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, we do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01788 579651.

3.2 Carriage charges will be quoted after you place your order. You will recieve a phone call discussing the postal options.

3.3 You will be required to pay for the goods in full once the order has been accepted.

3.4 We take payment for online purchases via telephone. You can pay for your order by Visa, Mastercard, Maestro, Solo and JCB.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched from our warehouse within 1-5 working days, which can change without notice.

4.2 Due to the nature of the products we sell carriage charges will be given once the phone call has been made accepting the order.

4.3 Carriage charges will be quoted after you place your order. You will recieve a phone call discussing the postal options.

4.4 Due to legislation restrictions not all goods can be sent by the same carrier. We will endeavour to get you the the cheapest price possible

4.5 Not all items can be delivered due to legal restrictions, a face to face transaction is required. These items include but are not restricted to: Guns, Primers, Ammunition and Expanding Heads.

5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Consumer Contract Regulations, or the following goods which are exempt from the right to cancel.

items which have been custom made....

5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail, phone or write to us.

5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

5.4 If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

5.5 You may properly examine the goods for 14 days as you would do had you visited our showroom, however you may not return any goods that have been used unless they are faulty.

5.6 If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

5.7 We will refund all monies paid to us by you including any postage / carriage within 14 days, less any costs due under this contract.

5.8 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement. This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email, call us or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.

6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.

6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

7. Liability

7.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

7.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

7.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

7.1.2.1 Loss of income or revenue;

7.1.2.2 Loss of business;

7.1.2.3 Loss of profits or contracts;

7.1.2.4 Loss of anticipated savings;

7.1.2.5 Loss of data;

7.1.2.6 Loss of goodwill;

7.1.2.7 wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

8. Complaints

8.1 If you have any complaints you can contact us via email or write to us providing information about the complaint.

8.2 All complaints will be responded to as quickly as possible and we will but our best efforts into finding a satisfactory solution to the complaints recieved.

8.3 If you do not find our resolution of your complaint satisfactory then you are within your right to use the ODR platform

9. Accessing Our Site

9.1 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below).

9.2 We will not be liable if for any reason our site is unavailable at any time or for any period.

10. Intellectual Property Rights

10.1 You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

10.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.3 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

10.4 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Our Site Changes Regularly

11.1 We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

11.2 Any of the information or materials on our site may be out of date or incorrect at any given time, and we are under no obligation to update such material.

12. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our privacy policy (See Section at bottom of page). By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

13. Viruses, Hacking and Other Offences

13.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

13.2 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

14. LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

15. JURISDICTION AND APPLICABLE LAW

15.1 The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

15.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Privacy Policy

Norman Clark Gunsmiths ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use (See top of page) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.

1. Information We May Collect From You

1.1 We may collect and process the following data about you:

1.1.1 Information that you provide by filling in forms on our site [www.normanclarkgunsmith.com] (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.

1.1.2 If you contact us, we may keep a record of that correspondence.

1.1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.1.4 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP Addresses and Cookies

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual and we will not collect personal information in this way.

2.2 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

2.2.1 To estimate our audience size and usage pattern.

2.2.2 To store information about your preferences, and so allow us to customise our site according to your individual interests.

2.2.3 To speed up your searches.

2.2.4 To recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. Where We Store Your Personal Data

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Uses Made Of The Information

4.1 We use information held about you in the following ways:

4.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer.

4.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

4.1.3 To carry out our obligations arising from any contracts entered into between you and us.

4.1.4 To allow you to participate in interactive features of our service, when you choose to do so

4.1.5 To notify you about changes to our service.

5. Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. we advise that you check this page regularly to keep up to date with any necessary changes.

6. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to 19 Somers Road Ind. Est., Rugby, Warwickshire CV22 7DG. OR info@normanclarkgunsmith.com.